What does General Admission mean?
When an event specifies General Admission please assume the event will be standing room only. Depending on the number of attendees there may be a limited amount of seats but this cannot be guaranteed.
Do you offer a free of charge Carers ticket?
This venue offers a limited amount of complimentary carer tickets per show to registered carers, these are available on a first come first served basis by contacting the venue directly (max one per disabled patron). These are limited in availability so please ensure you contact the venue as soon as possible to arrange.
Carer ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency.
Why is there a Transaction Fee?
The Grand charges a small booking fee of £1.50 per transaction (not ticket) for transactions made over the phone or counter and a 0.95p per transaction (not ticket) for transactions placed through our website. This helps us deliver a more efficient box office and contributes to The Grand’s wider outreach work.
If I buy a ticket can my friend collect it?
If you are collecting a ticket(s) and you are not the person whose card was used for the purchase, we will ask for the purchasers details, your name and photo ID.
Can I get a refund on my ticket?
We regret that The Grand cannot refund tickets once they have been purchased unless the event has been cancelled.
Can I reserve a seat?
Unreserved Seating: Seating will be provided for all ticket holders however it is not possible to reserve your seat. If you wish to be seated in the area that reflects your personal preferences please arrive early seats are strictly first come first served.
Allocated Seating: For catered events we will do our utmost to allocate seats where possible but this depends on the nature of the event and cannot be guaranteed.
When will my tickets be posted?
Tickets are posted at the end of every week.
Do you sell gift vouchers?
Yes, gift vouchers are redeemable for all events at The Grand Venue but may not be redeemed at the café or bar.
If an event is sold out, how can I get a ticket?
When an event is sold out, we will hold a list of customers wanting to buy or sell tickets. Contact details can be supplied to the purchaser but The Grand cannot facilitate or manage the transaction beyond giving contact details. If the tickets are sold we can add the name of the new ticket holder on to the booking.
We do ask that the buyer/seller let us know the progress so we can adjust the waiting list accordingly.
Can I exchange my tickets?
We regret that The Grand cannot exchange tickets once they have been purchased unless the event has been cancelled.
Are there any Age Restrictions?
Unless otherwise stated all of our events are suitable for 14+. Anyone under the age of 18 must be accompanied by a responsible adult.
Accompanying adults should be confident that the child will not cause disruption to other patrons and may be asked to leave the venue if they do so without a refund.
Family events will denote separately what age range the event is suitable for. Please ensure you read all the show details prior to booking tickets.