As from the 16th of May, The Grand will be charging a £1.50 Service Charge on each transaction through our Box Office. This is to help us develop our internal systems to improve the customer experience as well as increase our artistic programming and the projects that we do with young people in and around the Ribble Valley.
This has been developed with the customer in mind, therefore we have charged the very minimum service charge that we could, and have deliberately stayed away from charging a booking fee per ticket, or a percentage fee for each transtaction, as these can be quite costly.
We aim to ensure that everything we do is transparent, and a customer can fully understand what they are paying for, which is why we have chosen not to absorb the Service Charge in with the ticket.
If there are any questions about the Service Charge please contact firstname.lastname@example.org
You can also tweet in any questions to @TheGrandVenue.